Easy remote desktop?
A while ago, I remember someone blogging about a remote desktop style tool that was very easy for people to use. It was where you went to a website, got a key, and then someone else went to the site and entered in the key. Then you cold get onto their system.
Trying to find the site, since my sister has been having some spyware problems and she isn’t tech savvy, so walking her through it over the phone is painful. And I won’t be seeing her again until late October, so hoping to get some sort of easy remote desktop going so I could take a look at it.
What about remote assistance via Windows Messenger (assuming she’s running XP)?
ken
11 Sep 06 at 8:47pm
You can try logmein – they have a product logmeinrescue that does this. i believe it comes with a trial number of uses
ken
11 Sep 06 at 9:07pm
My sister doesn’t use Windows Messenger. I remember there was a site that offered (likely for a fee, but that doesn’t matter) where it was zero install, zero configuration. That is ideal for this situation, since she doesn’t know what she is doing, and she is on a campus connection, where they block most inbound traffic.
ken
11 Sep 06 at 9:26pm
webex?
ken
11 Sep 06 at 9:44pm
Well…. options:
1. she installs, runs it when she needs help (runs in the tray) and you log in (www.logmein.com – free, http://www.gotomypc.com)
2. You set up a "meeting" and in that meeting, you can take control… http://www.gotomeeting.com will probable be the easiest with a free trial.
3. Remote admin system with tools (reboot, system info – http://www.gotoassist.com or as above, logmeinrescue. Gets more expensive as you go form 1-3.
4. Microsoft partner?… partner benefit and get http://www.livemeeting.com
All connections are outbound so usually not an issue. I have used many more and only problems I have are in the coporate environment when the user does not have rights in install locally.
ken
11 Sep 06 at 10:07pm
Ken,
The product you’re describing is Fog Creek’s CoPilot.
https://www.copilot.com/
HTH,
Matt
ken
11 Sep 06 at 10:56pm
http://www.realvnc.com/ will do it.
ken
11 Sep 06 at 11:15pm
Matt’s right–you’re thinking of CoPilot. I use it often.
Lifesaver.
ken
12 Sep 06 at 6:09am
Yep, it’s Copilot. Works great.
ken
12 Sep 06 at 6:57am
I was going to recommend remote assistance as well. I finally got my mom on MSN Messenger, after years of only using AIM, so that I can get into her machine with Remote Assistance to help her out.
ken
12 Sep 06 at 7:44am
CoPilot is it! Thanks!
ken
12 Sep 06 at 8:06am
Cool… HelpDesk via Blog…
ken
12 Sep 06 at 9:49am
There is a documentary about the creation of CoPilot if anyone is interested. The movie is called project aardvark I believe, it is actually pretty nice to watch as a developer. Although, make sure not to have your friends and family watch it, they will think it is boring (unless your friends and family are all programmers).
ken
12 Sep 06 at 5:23pm