Comcast’s billing sucks
As I am sitting on hold with Comcast Customer Support, let me briefly go over how screwy they are, as I haven't received an accurate bill since I moved in January:
- I was double billed for service in February.
- I was sent a past due notice before my bill was ever due (ie, my bill was due 2/13, and payment was already in the mail, but on 2/11, they sent me a past due notice).
- I was billed an "installation charge" for them to come out, take the bad modem they gave me back, and give me a new working one. They didn't install squat. Got them to waive that charge.
- I had a credit on my old account that was never carried over to my new account. Actually, the credit turned into a charge. I was supposed to be credited like $90, but was instead billed for $90, for a net difference of about $180.
Hopefully I can one day get back to a normal, accurate bill. Suppose it is a lot to ask to just be billed what I am supposed to owe.
They do have screwy billing… I have called with issues in the past as well.
I ended up just paying double for my bill so that the next month is covered. Also, they told me to check the website or call to get an accurate bill, since the mailed version is sometimes off.
Best wishes
ken
29 Mar 07 at 10:56am
Where’s the FCC when you need them???? Isn’t double billing just a tad ILLEGAL??? Not one knowledgeable "customer service" rep in the group. It’s amazing!! They change billing addresses faster than I change clothes, and then send you late notices because they say you haven’t paid, all because they can’t check their old P. O. Boxes. And try to get a hold of anyone in "customer service" to fix the problem. Almost forgot, don’t even try to ask for a supervisor. They’ll just flat out say "No" then hang up on you. These people make howler monkeys look like PhD’s. Pitifull!!!!
ken
10 May 07 at 5:40am